Phantom Suites | Hotel in Playa del Carmen

| 8.4 (249 Reviews) |  3 Bathrooms  9 Guests
Zazil-ha Hotel | Phantom Suites

Hotel in Zazil-ha, Playa del Carmen

Located in Playa del Carmen and with Playa del Carmen Beach reachable within a 5-minute walk, Phantom Suites has concierge services, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a terrace. This 4-star hotel offers a tour desk and luggage storage space. The property is 0.6 miles from the city center and 1.2 miles from ADO International Bus Station. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. The rooms have a closet. Playa del Carmen Maritime Terminal is 1.9 miles from Phantom Suites, while Church of Guadalupe is a 16-minute walk away. Cozumel International Airport is 22 miles from the property, and the property offers a paid airport shuttle service.

Phantom Suites is located in Playa del Carmen.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Breakfast, Internet, and several others. This is a 4 star rated property and has over 249 reviews with the average score of 8.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Phantom Suites in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Phantom Suites”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Activities
  • Diving
  • Snorkeling
  • Public Bath
General
  • Hypoallergenic room available
  • Air conditioning
  • Family rooms
  • Smoke-free property
  • Non-smoking rooms
  • Soundproof rooms
  • Wifi in all areas
  • Safe
  • Elevator
Guest Services
  • Private check-in/out
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
  • Shuttle service
  • Concierge
  • Baggage storage
  • Car rental
  • Laundry
  • Airport shuttle
  • Tour desk
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Outdoor furniture
  • Terrace
  • Sun deck
Security/Safety
  • Key access
  • Fire extinguishers
  • CCTV in common areas
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Thermometers for guests provided by property
  • Face masks for guests available
  • First aid kits available
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Process in place to check health of guests
  • Cashless payment available
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
Spa
  • Pool bar
  • Rooftop pool
  • Beach chairs/Loungers
  • Beach umbrellas
  • Swimming pool
  • Pool cover
Transportation/Shuttle
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are not allowed

Al realizar la reserva hay un pago pendiente de 31.12 pesos mexicanos por el cargo de ecotasa,el cual debe ser pagado en efectivo.

Reviews

Value for money:
8.96
Location:
8.98
Staff:
9.18
Facilities:
8.95
Comfort:
9.1
Cleanliness:
9.25
John
Apr 11, 2025 07:00:00 AM
Review Score:   7
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Great location near restaurants and stores.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Suite
Room Type: Suite
Room Size: 40 m2
2 Full bed(s) Bed
Standard Double Suite

Bathroom

Bathtub or shower, Hairdryer, Toilet, Private bathroom, Conditioner, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower

General

Air conditioning, Private entrance, Laptop safe, Key access, Mosquito net, Fan, Soundproof, Safe, Smoke Alarm, Iron, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Kitchenware, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator, Kitchenette

Outdoors

Outdoor furniture, Balcony

Living Area

Dining area, Desk

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

View

Garden view

Accessibility

Upper floors accessible by elevator

Room Amenities

Socket near the bed, Drying rack for clothing, Hypoallergenic pillow, Clothes rack

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Suite
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
Suite

Bathroom

Bathtub or shower, Hairdryer, Toilet, Private bathroom, Conditioner, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower

General

Air conditioning, Interconnecting room(s) available, Private entrance, Laptop safe, Key access, Mosquito net, Fan, Soundproof, Safe, Smoke Alarm, Iron, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Kitchenware, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator, Kitchenette

Outdoors

Outdoor furniture, Balcony

Living Area

Dining area, Desk

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

View

Garden view

Accessibility

Upper floors accessible by elevator

Room Amenities

Socket near the bed, Drying rack for clothing, Hypoallergenic pillow, Clothes rack

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
1 King bed(s) Bed
Superior Suite

Bathroom

Bathtub or shower, Hairdryer, Toilet, Private bathroom, Conditioner, Body soap, Free toiletries, Towels, Toilet paper, Shampoo, Shower

General

Air conditioning, Interconnecting room(s) available, Private entrance, Laptop safe, Key access, Mosquito net, Fan, Soundproof, Safe, Smoke Alarm, Iron, Trash cans

Media & Technology

Streaming service (like Netflix), Flat-screen TV, TV

Kitchen

Kitchenware, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator, Kitchenette

Outdoors

Outdoor furniture, Balcony

Living Area

Dining area, Sitting area, Desk

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

View

Garden view

Accessibility

Shower chair, Upper floors accessible by elevator

Room Amenities

Sofa bed, Drying rack for clothing, Hypoallergenic pillow, Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Check Hotel Availability
Nightly rates from:
USD US $86
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