Is this Zona Hotelera hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zona Hotelera hotel have a swimming pool?

Yes, this Zona Hotelera hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera hotel?

Best-rates for the Zona Hotelera hotel starts from $517 per night with includes Wellness Facilities, Breakfast, View, Ocean View, Bar, Child Friendly, Air Conditioner, Balcony/Terrace, Toiletries, Guest Services, Internet, Pool, Spa, Security/Safety, Bedding/Linens, Restaurant, Parking, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera hotel?

Based on the information reported by the owner or manager, the Zona Hotelera hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zona Hotelera hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Xela Tulum - Member of Design Hotels | Hotel in Tulum

| 9.8 (22 Reviews) | 1 Bathroom

Zona Hotelera Hotel | Xela Tulum - Member of Design Hotels

Hotel in Zona Hotelera, Tulum

Luxury hotel with a private beach and free breakfast
Guests of this beach hotel will appreciate convenient onsite amenities such as a 24-hour fitness center and spa services.
Change of towels is available on request.
Xela Tulum - Member of Design Hotels offers 12 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Select Comfort beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Guests under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Facility Overview

Bathrooms

Shampoo

Hair dryer

Private bathroom

Soap

Toilet paper

Bathrobes

Towels

Free toiletries

Bedroom

Bed sheets

Premium bedding

Air conditioning

Select Comfort bed

Individually decorated

Safe

Individually furnished

Breakfast

1 restaurant

Free local cuisine breakfast available daily 8:00 AM–11:00 AM

Room service available

1 bar

Free bottled water

Parking

Free self parking on site

Free valet parking on site

Accessibility

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Activities

Fishing

Windsurfing

Snorkeling

Outdoor pool

Spa services

Yoga classes

24-hour fitness center

Free bicycle rentals

General

Spanish

English

Smoke-free property

Romance packages available

Couples dining

Beach towels

Guest Services

Outdoor pool

Snack bar/deli

Concierge services

Change of towels (on request)

Change of bedsheets (on request)

Luggage storage

Tour/ticket assistance

24-hour front desk

Daily housekeeping

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Private beachfront location

Outdoor furniture

Spa

Massages

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 6:00 am late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Oct 24, 2025 02:46:37 AM

Review Score: 10

Summary: Super helpful staff, very attentive. We spent 3 nights and loved every second. The views were gorgeous. Food was very good. We will be back!

See All Reviews

Room Arrangement

Room Info	Facilities
Venus Room Size: 312 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Minibar, Number of bedrooms - 0, Square meters - 29, Coffee/tea maker, Shower only, Rainfall showerhead, Square feet - 312, Bed count minimum 1, Ocean view, Bed count maximum 1
Selva Room Size: 215 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 215, Patio, Minibar, Number of bedrooms - 0, Ping - 6, Coffee/tea maker, Shower only, Square meters - 20, Location - ground floor, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Coco Room Size: 454 square feet m² 1 King Bed	General Square meters - 42, Number of living rooms 0, Minibar, Separate bathtub and shower, Number of bedrooms - 0, Coffee/tea maker, Ping - 13, Square feet - 454, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Sian & Zama Room Size: 285 square feet m² 1 King Bed	General Ping - 8, Number of living rooms 0, Minibar, Number of bedrooms - 0, Square feet - 285, Coffee/tea maker, Shower only, Square meters - 26, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Coqui Room Size: 508 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Minibar, Number of bedrooms - 1, Coffee/tea maker, Shower only, Ping - 14, Square meters - 47, Square feet - 508, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Casa Playa Room Size: 527 square feet m² 1 King Bed	General Number of living rooms 0, Minibar, Square feet - 527, Number of bedrooms - 1, Coffee/tea maker, Square meters - 49, Separate bathtub and shower, Ping - 15, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Xela Suite Room Size: 454 square feet m² 1 King Bed	General Minibar, Number of bedrooms - 1, Coffee/tea maker, Ping - 13, Square feet - 454, Number of living rooms 1, Square meters - 42, Separate bathtub and shower, Desk, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Caracol Room Size: 470 square feet m² 1 King Bed	General Number of living rooms 0, Minibar, Number of bedrooms - 0, Coffee/tea maker, Square feet - 470, Ping - 13, Square meters - 44, Location - ground floor, Separate bathtub and shower, Desk, Rainfall showerhead, Bed count minimum 1, Ocean view, Bed count maximum 1
Casa Laha Room Size: 511 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 511, Minibar, Number of bedrooms - 1, Coffee/tea maker, Full-sized refrigerator/freezer, Shower only, Ping - 14, Square meters - 47, Kitchen, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Palmas Room Size: 215 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 215, Minibar, Number of bedrooms - 0, Ping - 6, Coffee/tea maker, Shower only, Location - top floor, Square meters - 20, Garden view, Private plunge pool, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Icaro Room Size: 200 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 6, Square meters - 19, Garden view, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, Square feet - 200