Kempinski Hotel Cancún | Resort in Cancun

| 9.4 (854 Reviews) |  1 Bathroom
Zona Hotelera Resort | Kempinski Hotel Cancún

Resort in Zona Hotelera, Cancun

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.


An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Bathrobes
  • Private bathroom
  • Towels
  • Rainfall showerhead
  • Separate bathtub and shower
Bedroom
  • Rollaway/extra beds (surcharge)
  • Air conditioning (climate-controlled)
  • Premium bedding
  • Heating
  • Hypo-allergenic bedding
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Restaurant dining guide
  • Slippers
  • Laptop-friendly workspace
  • Desk chair
  • Recycling
  • Guidebooks/recommendations
  • Turndown service
  • Connecting rooms available
  • Phone
  • Iron/ironing board
  • Desk
  • Safe
  • Mobile key entry
Breakfast
  • Coffee/tea in common area(s)
  • 6 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • Espresso maker
  • Champagne service
  • Local meal delivery service
  • Minibar
Parking
  • Limited onsite parking
  • Limo/town car service
  • Airport shuttle at scheduled times, on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • Wheelchair-accessible parking available
Accessibility
  • Front entrance ramp
  • Grab bar near toilet
  • 6 on-site accessible parking spaces
  • Area rugs in public areas
  • Wheelchair-accessible pool
  • Wheelchair-accessible path to elevator
  • Smooth flooring in public areas
  • Wheelchair-accessible path of travel
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible doorway width (inches): 60
  • Accessible airport shuttle
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Stair-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Thin carpet in public areas
  • Wheelchair-width doorways
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Well-lit path to entrance
  • Elevator door width (inches): 60
  • Wheelchair-accessible lounge
  • Hardwood flooring in public areas
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Toilet grab bar height (inches): 39
  • Elevator
  • Transfer shower
  • Low-height door lock
Activities
  • Theme parks
  • Motor boating
  • Health/beauty spa
  • Casino
  • Skydiving
  • Ecotours
  • Canoeing
  • Marina
  • Jet skiing
  • Snorkeling
  • Outlet shopping
  • Whale watching
  • Sailing
  • Boat tours
  • Ziplining
  • Kayaking
  • Water skiing
  • Parasailing
  • Scuba diving
  • Golfing
  • Fishing
  • Windsurfing
  • Golf lessons
  • Swimming
  • Yoga classes
  • Lifeguards on site
  • Hot tub
  • Outdoor tennis court
  • Fitness classes
  • Playground
  • Full-service spa
  • Sauna
  • Free beach club
  • 2 outdoor pools
  • Tennis
  • Designer stores
  • Shopping
  • Fitness center
  • Pilates classes
  • Steam room
  • Art gallery
  • Private picnics
Entertainment
  • Pay movies
  • Cable channels
  • 42-inch LCD TV
General
  • Computer station
  • Meeting rooms - 8
  • Conference center (290625 square feet of space)
  • ATM/banking services
  • Ballroom
  • Gift shop/newsstand
  • Elevator
  • Front-desk safe
  • Banquet hall
  • Reception hall
  • Spanish
  • English
  • Beach towels
  • Romance packages available
  • Renovated guestrooms - January 2023
  • Comprehensive food waste policy
  • Smoke-free property
  • TV in lobby
  • Couples dining
Guest Services
  • Children's club (surcharge)
  • Laundry facilities
  • Babysitting (surcharge)
  • Playground
  • Stroller
  • 2 outdoor pools
  • In-room child care (surcharge)
  • Supervised childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Luggage storage
  • Multilingual staff
  • Concierge services
  • Porter/bellhop
  • Laundry facilities
  • Tour/ticket assistance
  • Daily housekeeping
  • Dry cleaning service
  • Turndown service
  • Tennis lessons
  • Hair salon
  • 24-hour front desk
  • Wedding services
Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Beach umbrellas
  • Lifeguards on site
  • Terrace
  • Pool umbrellas
  • Garden
  • Beach loungers
  • Outdoor furniture
  • Pool sun loungers
  • Nature reserve
  • Beachfront location
  • Beach cabanas (surcharge)
  • Free pool cabanas
  • Balcony or patio
Spa
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Massage/treatment rooms
  • Sauna
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - prenatal
  • Couples treatment room(s)
  • Hot tub
  • Steam room
  • Mud bath
  • Massage - Thai
  • Spa open daily
  • Facials
  • Outdoor treatment areas
  • 8 treatment rooms
  • Massage - Swedish
  • Reflexology
  • Massage - hot stone
  • Detox wraps
  • Massage - deep-tissue
  • Massage - on the beach
  • Body wraps
  • Massage - sports

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! up to 2 children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 50.0 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 48.50 for adults and usd 48.50 for children airport shuttle fee: usd 200 per vehicle (roundtrip, maximum occupancy 7) rollaway bed fee: usd 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Lorena
Mar 23, 2026 01:06:43 AM
Review Score:   10
Summary: 10/10 every time.
See All Reviews

Room Arrangement

Room Info Facilities
Suite (Seafront)
Room Size: 882 square feet m2
1 King Bed
Suite (Seafront)

General

Square meters - 82, Number of bedrooms - 1, Sea view, Separate sitting area, Ping - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 882
Club Double Room (Seaside)
Room Size: 441 square feet m2
2 Double Beds
Club Double Room (Seaside)

General

Square meters - 41, Partial sea view, Number of bedrooms - 1, Ping - 12, Club level room, Extra bed count 1, Square feet - 441, Bed count minimum 2, Bed count maximum 2
Club Room, 1 King Bed (Seaside)
Room Size: 441 square feet m2
1 King Bed
Club Room, 1 King Bed (Seaside)

General

Square meters - 41, Partial sea view, Number of bedrooms - 1, Ping - 12, Club level room, Bed count minimum 1, Extra bed count 1, Square feet - 441, Bed count maximum 1
Club Suite (Seafront)
Room Size: 883 square feet m2
1 King Bed
Club Suite (Seafront)

General

Partial sea view, Square meters - 82, Number of bedrooms - 1, Separate sitting area, Club level room, Ping - 25, Square feet - 883, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Double Room (Seafront)
Room Size: 441 square feet m2
2 Double Beds
Deluxe Double Room (Seafront)

General

Square meters - 41, Number of bedrooms - 1, Sea view, Ping - 12, Extra bed count 1, Square feet - 441, Bed count minimum 2, Bed count maximum 2
Panoramic Suite
Room Size: 882 square feet m2
1 King Bed
Panoramic Suite

General

Square meters - 82, Number of bedrooms - 1, Sea view, Separate sitting area, Ping - 25, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Square feet - 882
Presidential Suite
Room Size: 2464 square feet m2
1 King Bed
Presidential Suite

General

Private hot tub, Number of living rooms 0, Dining table, Number of bedrooms - 1, Sea view, Ping - 69, Location - top floor, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private hot tub (outdoor), Square feet - 2464, Cookware, dishware, and utensils, Kitchen, Square meters - 229, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed (Seaside)
Room Size: 441 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Seaside)

General

Square meters - 41, Number of bedrooms - 1, Sea view, Ping - 12, Bed count minimum 1, Extra bed count 1, Square feet - 441, Bed count maximum 1
Club Room, 1 King Bed (Club Seafront)
Room Size: 441 square feet m2
1 King Bed
Club Room, 1 King Bed (Club Seafront)

General

Square meters - 41, Partial sea view, Number of bedrooms - 1, Ping - 12, Club level room, Bed count minimum 1, Extra bed count 1, Square feet - 441, Bed count maximum 1
Deluxe Room, 1 King Bed (Seafront)
Room Size: 441 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Seafront)

General

Square meters - 41, Number of bedrooms - 1, Sea view, Ping - 12, Bed count minimum 1, Extra bed count 1, Square feet - 441, Bed count maximum 1
Deluxe Double Room (Seaside)
Room Size: 441 square feet m2
2 Double Beds
Deluxe Double Room (Seaside)

General

Square meters - 41, Number of bedrooms - 1, Sea view, Ping - 12, Extra bed count 1, Square feet - 441, Bed count minimum 2, Bed count maximum 2
Club Double Room (Seafront)
Room Size: 441 square feet m2
2 Double Beds
Club Double Room (Seafront)

General

Square meters - 41, Number of bedrooms - 1, Sea view, Ping - 12, Club level room, Extra bed count 1, Square feet - 441, Bed count minimum 2, Bed count maximum 2
Suite (The Saasil)
Room Size: 1905 square feet m2
3 King Beds
Suite (The Saasil)

General

Square feet - 1905, Dining table, Sea view, Beach view, Extra bed count 1, Number of living rooms 1, Private pool, Separate dining area, Number of bathrooms - 1, Ping - 54, Cookware, dishware, and utensils, Location - ground floor, Kitchen, Number of bedrooms - 3, Separate sitting area, Bed count maximum 3, Square meters - 177, Bed count minimum 3
Club Suite (Seaside)
Room Size: 883 square feet m2
1 King Bed
Club Suite (Seaside)

General

Partial sea view, Square meters - 82, Number of bedrooms - 1, Separate sitting area, Club level room, Ping - 25, Square feet - 883, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite (Seaside)
Room Size: 882 square feet m2
1 King Bed
Suite (Seaside)

General

Partial sea view, Square meters - 82, Number of bedrooms - 1, Separate sitting area, Ping - 25, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 882

FAQ's

Is this Kempinski Hotel Cancún pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Kempinski Hotel Cancún have a swimming pool?

Yes, this Kempinski Hotel Cancún has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kempinski Hotel Cancún?

Best-rates for the Kempinski Hotel Cancún starts from $506 per night with includes Balcony/Terrace, Bedding/Linens, Fireplace/Heating, Bar, Toiletries, Entertainment, Breakfast, Child Friendly, Business Services, Air Conditioner, Parking, Ocean View, Security/Safety, Guest Services, Hot Tub, Kitchen, TV, Wellness Facilities, Spa, Restaurant, Internet, Laundry, Sports/Activities, Pool, View, Wheelchair Accessible, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kempinski Hotel Cancún a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kempinski Hotel Cancún wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Cancún is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kempinski Hotel Cancún?

Based on the information reported by the owner or manager, the Kempinski Hotel Cancún indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kempinski Hotel Cancún?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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