Is this Zona Hotelera resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zona Hotelera resort?

Check-in time for Zona Hotelera resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zona Hotelera resort have a swimming pool?

Yes, this Zona Hotelera resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera resort?

Best-rates for the Zona Hotelera resort starts from $452 per night with includes Balcony/Terrace, Security/Safety, Wellness Facilities, Restaurant, Toiletries, Internet, Air Conditioner, Ocean View, Kitchen, Laundry, Breakfast, Wheelchair Accessible, Business Services, Bedding/Linens, Hot Tub, View, Accessibility, Spa, Bar, Guest Services, Parking, Pool with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera resort?

Based on the information reported by the owner or manager, the Zona Hotelera resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zona Hotelera resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sun Palace Cancun - Adults Only - All-inclusive | Resort in Cancun

| 9.2 (1001 Reviews) | 1 Bathroom

Zona Hotelera Resort | Sun Palace Cancun - Adults Only - All-inclusive

Resort in Zona Hotelera, Cancun

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sun Palace Cancun - Adults Only - All-inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Private bathroom

Separate bathtub and shower

Hair dryer

Jetted bathtub

Free toiletries

Bathrobes

Bedroom

Blackout drapes/curtains

Hypo-allergenic bedding

Down comforter

Air conditioning (climate-controlled)

Bed sheets

Free rollaway beds

Iron/ironing board

Desk

Slippers

Safe

Free local calls

Connecting rooms available

Breakfast

24-hour room service

4 restaurants and 1 coffee shop/cafe

Free full breakfast available daily 7 AM–11:30 AM

2 poolside bars, 4 bars/lounges and 1 swim-up bar

Coffee/tea maker

Free bottled water

Free minibar

Parking

Airport shuttle on request

Wheelchair-accessible parking and van parking available

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Accessibility

Wheelchair-accessible van parking

Magnifying mirror

Valet for wheelchair-equipped vehicle

Stair-free path to entrance

Visual fire alarm

Wheelchair accessible (may have limitations)

Front entrance ramp

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Doorbell and phone notification

Wheelchairs available on site

Wheelchair-accessible public washroom

Braille signage

Wheelchair-accessible restaurant

Elevator door width (inches): 35

Elevator

1 on-site accessible parking spaces

Well-lit path to entrance

Accessible airport shuttle

Wheelchair-accessible path to elevator

Wheelchair-accessible parking

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible lounge

Stairway handrail height (inches): 39

Handrails in stairways

Activities

Outdoor pool access

Parasailing

Windsurfing

Scuba diving

Ecotours

Theme parks

Snorkeling

Golfing

Shopping

Hot tub

3 outdoor pools

Access to nearby outdoor pool

Sauna

Steam room

Full-service spa

Fitness center

Entertainment

Premium channels

Smart TV

Cable/satellite channels

General

Elevator

ATM/banking services

Front-desk safe

Banquet hall

Gift shop/newsstand

English

Spanish

Romance packages available

Beach towels

Smoke-free property

Guest Services

Laundry facilities

3 outdoor pools

Access to nearby outdoor pool

Free rollaway/extra beds

Snack bar/deli

Laundry facilities

Luggage storage

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Multilingual staff

Concierge services

Dry cleaning service

Porter/bellhop

Hair salon

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in some public areas: Free WiFi

Outdoors

Beachfront location

Pool sun loungers

Beach umbrellas

Beach loungers

Terrace

Balcony

Spa

Hydrotherapy

Massage/treatment rooms

Body wraps

Manicures and pedicures

Facials

Massages

Body scrubs

Body treatments

Aromatherapy

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. free rollaway/extra beds! cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 26 per person (roundtrip) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Michael

May 16, 2025 11:48:11 PM

Review Score: 10

Summary: The service was very good as well as the food and drinks. The breakfast cooks angel, and Patricio were awesome. The entertainment at the poll was very good. I would recommend this resort to my family and friends.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Junior Suite Ocean View - King Size Bed Room Size: 570 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Number of bedrooms - 1, Ping - 16.02, Square feet - 570, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1
Superior Junior Suite Ocean View - Two Double Beds Room Size: 570 square feet m² 2 Double Beds	General Accessible vanity height (inches) - 39, Number of bedrooms - 0, Grab bar - near toilet, Extra bed count 1, Square meters - 53, Roll-in shower width (centimeters) - 100, Shower grab bar height (inches) - 33, Visual doorbell/knocker notification, Wheelchair-accessible bathroom vanity, Bed count minimum 2, Toilet grab bar height (inches) - 39, Toilet grab bar height (centimeters) - 100, Number of living rooms 0, Grab bar - in shower, Square feet - 570, Hand-held showerhead, Wheelchair accessible, Accessible bathtub, Portable shower seat, Ping - 16, Roll-in shower width (inches) - 39, Accessible vanity height (centimeters) - 100, Shower grab bar height (centimeters) - 84, Ocean view, Roll-in shower, Bed count maximum 2
Superior Honeymoon Suite Ocean View - King Size Bed Room Size: 570 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Number of bedrooms - 0, Turndown service, Concierge service, Ping - 16.02, Square feet - 570, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1
Superior Deluxe Ocean View - King Size Bed Room Size: 435 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 40, Square feet - 435, Number of bedrooms - 0, Turndown service, Ping - 12.22, iPod docking station, Room and bed type depend on availability check-in, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1
Superior Deluxe Ocean View - Book 5 nights, Get 3 Free nights at Punta Cana Room Size: 420 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square meters - 39, Ping - 12, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Square feet - 420
Superior Governor Suite Partial Ocean View - King Size Bed Room Size: 570 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Dining table, Number of bedrooms - 0, Ping - 16, Partial ocean view, Square feet - 570, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Two Bedroom Presidential Suite - Ocean View Room Size: 570 square feet m² 2 King Beds	General Square meters - 53, Number of living rooms 0, Dining table, Ping - 16, Number of bedrooms - 2, Square feet - 570, Extra bed count 1, Ocean view, Bed count minimum 2, Bed count maximum 2