Is this Phantom Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Phantom Suites have a swimming pool?

Yes, this Phantom Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Phantom Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Phantom Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Phantom Suites is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Phantom Suites?

Based on the information reported by the owner or manager, the Phantom Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Phantom Suites?

Based on the information reported by the owner or manager, details for the cancellation policy for the Phantom Suites are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Phantom Suites | Hotel in Playa del Carmen

| 9.2 (65 Reviews) | 1 Bathroom

Hotel in Zazil-ha, Playa del Carmen

Hotel with an outdoor pool, 8-minute walk to Playa del Carmen Main Beach
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free.
Phantom Suites offers 19 accommodations with safes and blackout drapes/curtains. Accommodations at this 3.5-star hotel have kitchens with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Flat-screen televisions are featured in guestrooms. In-room massages and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Bedding/Linens

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Towels

Bedroom

Blackout drapes/curtains

Soundproofing

Iron/ironing board (on request)

Desk

In-room massage

Restaurant dining guide

Safe

Window screens

Breakfast

Full breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 150 for adults and MXN 150 for children

Cookware/dishes/utensils

Mini-fridge

Blender

Microwave

Local meal delivery service

Griddle

Stovetop

Kitchen

Parking

No onsite parking available

Accessibility

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Well-lit path to entrance

Activities

Scuba diving

Snorkeling

Motor boating

Cave exploring

Boat tours

Fishing

Beach access

Outdoor pool

Entertainment

Flat-screen TV

General

Elevator

Spanish

English

Smoke-free property

Mosquito nets

Guest Services

Outdoor pool

Mini-fridge

Microwave

Soundproofed rooms

Kitchen

24-hour front desk

Luggage storage

Tour/ticket assistance

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome.

Payment Policy

Fee for full breakfast: approximately mxn 150 for adults and mxn 150 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Angela

Mar 24, 2025 10:14:27 PM

Review Score: 8

Summary: The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.

See All Reviews

Room Arrangement

Room Info	Facilities
Master Suite Room Size: m² 2 King Bed and Large Twin Sofa Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite Doble Room Size: m² 2 Double Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite King Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1