Serenity Hotel Boutique By Alsol | Hotel in Playa del Carmen

| 8.5 (231 Reviews) |   Pet Friendly  5 Bathrooms  18 Guests
Zazil-ha Hotel | Serenity Hotel Boutique By Alsol

Hotel in Zazil-ha, Playa del Carmen

Conveniently located in the center of Playa del Carmen, Serenity Hotel Boutique By Alsol provides air-conditioned rooms with free WiFi, free private parking and room service. Among the various facilities are an outdoor swimming pool, a terrace, as well as a bar. The property has a concierge service, a tour desk and currency exchange for guests. At the hotel each room is equipped with a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Some rooms are equipped with a kitchen with a fridge and a microwave. Guest rooms include a closet. À la carte and American breakfast options are available at Serenity Hotel Boutique By Alsol. At the accommodation you'll find a restaurant serving Mexican cuisine. Vegetarian, dairy-free and gluten-free options can also be requested. Popular points of interest near Serenity Hotel Boutique By Alsol include Playa del Carmen Beach, ADO International Bus Station and Church of Guadalupe. Cozumel International Airport is 22 miles away, and the property offers a paid airport shuttle service.

Serenity Hotel Boutique By Alsol is located in Playa del Carmen.

This 27 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Parking, Ocean View, Balcony/Terrace, and several others. This is a 5 star rated property and has over 231 reviews with the average score of 8.5 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 27 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Serenity Hotel Boutique By Alsol in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Serenity Hotel Boutique By Alsol”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet

Facility Overview

Breakfast
  • Restaurant
  • Kids' meals
  • Snack bar
  • Wine/Champagne
  • Fruit
  • Bar
Parking
  • Parking
  • Parking on site
  • Private Parking
  • Parking garage
  • Free parking
Activities
  • Evening entertainment
  • Head massage
  • Live music/Performance
  • Back massage
  • Neck massage
  • Hand massage
  • Foot massage
  • Massage
  • Nightclub/DJ
  • Full-body massage
  • Public Bath
General
  • Non-smoking rooms
  • Pet friendly
  • Wifi in all areas
  • Air conditioning
  • Elevator
  • Designated smoking area
  • Safe
  • Family rooms
Guest Services
  • Airport shuttle
  • Packed lunches
  • Currency exchange
  • Fax/Photocopying
  • Room service
  • Shuttle service (additional charge)
  • Private check-in/out
  • Business center
  • Car rental
  • Daily housekeeping
  • Baggage storage
  • Airport shuttle (additional charge)
  • Tour desk
  • Shuttle service
  • Concierge
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Sun deck
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Terrace
Security/Safety
  • Smoke alarms
  • CCTV outside property
  • Fire extinguishers
  • Key card access
  • 24-hour security
  • CCTV in common areas
  • Security alarm
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • Access to healthcare professionals
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Rooftop pool
  • Beach umbrellas
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.82
Location:
9.1
Staff:
8.73
Facilities:
9.01
Comfort:
9.08
Cleanliness:
9.17
Nuno
Oct 11, 2025 07:00:00 AM
Review Score:   9
Portugal
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Staff was very friendly and Nice, Room was very spacious and well equipped. Convenient location and parking :)
Negative: The shower should have more pressure on the water
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Suite
Room Type: Double
Room Size: 25 m2
1 King bed(s) Bed

Bathroom

Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Mosquito net, Key card access, Ironing facilities, Trash cans, Laptop safe, Air conditioning, Private entrance, Safe, Fan, Smoke Alarm, Tile/Marble floor, Iron

Media & Technology

Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area, Desk

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator

Pool and Spa

Pool towels

Room Amenities

Socket near the bed
One Bedroom Suite
Room Type: Family
Room Size: 56 m2
1 Sofa bed Bed
1 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Mosquito net, Key card access, Ironing facilities, Trash cans, Laptop safe, Air conditioning, Private entrance, Safe, Fan, Smoke Alarm, Tile/Marble floor, Iron

Media & Technology

Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchen, Coffee machine, Refrigerator, Kitchenette, Dining table, Kitchenware

Outdoors

Balcony

Living Area

Dining area, Sitting area, Sofa

View

City view, View

Bedroom

Linens, Alarm clock, Wardrobe or closet

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Complimentary access to conference room/business areas, Concierge services
Double Room
Room Type: Double
Room Size: 64 m2
1 Full bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Mosquito net, Key card access, Ironing facilities, Trash cans, Laptop safe, Air conditioning, Private entrance, Safe, Fan, Smoke Alarm, Tile/Marble floor, Iron

Media & Technology

Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchen, Coffee machine, Refrigerator, Kitchenette, Microwave, Dining table, Kitchenware

Outdoors

Balcony

Living Area

Dining area, Sitting area, Sofa

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

City view, View

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Junior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
2 Twin bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Mosquito net, Key card access, Ironing facilities, Trash cans, Laptop safe, Air conditioning, Private entrance, Safe, Fan, Smoke Alarm, Tile/Marble floor, Iron

Media & Technology

Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchen, Coffee machine, Refrigerator, Kitchenette, Microwave, Dining table, Kitchenware

Outdoors

Balcony

Living Area

Dining area, Sitting area, Sofa

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

City view, View

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Superior Suite
Room Type: Suite
Room Size: 77 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
1 Sofa bed Bed

Food & Drink

Tea/Coffee maker

Bathroom

Shower, Hairdryer, Private bathroom, Free toiletries, Conditioner, Shampoo, Body soap, Towels, Toilet paper

General

Mosquito net, Key card access, Ironing facilities, Trash cans, Laptop safe, Air conditioning, Private entrance, Safe, Fan, Smoke Alarm, Tile/Marble floor, Iron

Media & Technology

Cable channels, Flat-screen TV, TV, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Kitchen, Coffee machine, Refrigerator, Kitchenette, Microwave, Dining table, Kitchenware

Outdoors

Balcony

Living Area

Dining area, Sitting area, Sofa

Bedroom

Linens, Walk-in closet, Alarm clock, Wardrobe or closet

View

City view, View

Accessibility

Upper floors accessible by elevator, Entire unit wheelchair accessible, Accessible by elevator

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Check Hotel Availability
Nightly rates from:
USD US $108
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