Serenity Hotel Boutique by Alsol | Hotel in Playa del Carmen

| 9.0 (483 Reviews) |  1 Bathroom
Zazil-ha Hotel | Serenity Hotel Boutique by Alsol

Hotel in Zazil-ha, Playa del Carmen

Hotel with a rooftop terrace, 7-minute walk to Playa del Carmen Main Beach
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Internet
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for in-room wireless internet: usd 5 per night (rates may vary) fee for wireless internet in public areas: usd 5 per night (rates may vary) airport shuttle fee: usd 85 per vehicle (maximum occupancy 4) airport shuttle fee per child: usd 10 (up to 15 years old) self parking fee: usd 15 per night valet parking fee: usd 15 per night pet fee: usd 20 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 33 lbs per pet) pets allowed for an extra charge of usd 20 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Megan
Jul 11, 2025 01:44:28 AM
Review Score:   4
Summary: The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
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