Is this Zazil-ha hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $86 per night with includes Pool, Balcony/Terrace, Toiletries, Internet, Air Conditioner, Wheelchair Accessible, Bedding/Linens, Restaurant, Bar, TV, Accessibility, Wellness Facilities, Parking, Designated Smoking Area, Guest Services, Child Friendly, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zazil-ha hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Serenity Hotel Boutique by Alsol | Hotel in Playa del Carmen

| 9.0 (483 Reviews) | 1 Bathroom

Zazil-ha Hotel | Serenity Hotel Boutique by Alsol

Hotel in Zazil-ha, Playa del Carmen

Hotel with a rooftop terrace, 7-minute walk to Playa del Carmen Main Beach
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Internet

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for in-room wireless internet: usd 5 per night (rates may vary) fee for wireless internet in public areas: usd 5 per night (rates may vary) airport shuttle fee: usd 85 per vehicle (maximum occupancy 4) airport shuttle fee per child: usd 10 (up to 15 years old) self parking fee: usd 15 per night valet parking fee: usd 15 per night pet fee: usd 20 per pet, per night service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) pets allowed for an extra charge of usd 20 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Megan

Jul 11, 2025 01:44:28 AM

Review Score: 4

Summary: The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.

See All Reviews

Check Hotel Availability

Nightly rates from:

USD US $86

Price Details

You will be redirected to

Hot Deal - It has been viewed 126 times today

Not the right fit? Check out our other properties in Zazil-ha

Places to Stay Near Zazil-ha, Playa del Carmen

Sort by

From US $95

New

Apartment

**Glamorous 2 Bedroom Apartment / Up to 6 Ppl**

Air Conditioner
Parking
Pool

When do you want to travel?

Serenity Hotel Boutique by Alsol | Hotel in Playa del Carmen

Available rates:

Hotel in Zazil-ha, Playa del Carmen

Amenities

Policies

Reviews

Reviews

Price Details

Places to Stay Near Zazil-ha, Playa del Carmen

Popular Vacation Rental Destinations

Recently Booked Hotel

Photos of Serenity Hotel Boutique by Alsol in Zazil-ha

Price Details